Consumer Focus
Variety: Our product portfolio provides a wide choice of offerings to our consumers with more than 90 SKUs as of March 31, 2021 and includes “on-the-go” consumption products (such as fruit based beverages, milkshakes and lassi), “wellness” products (such as vegan fruit snack), products that indulge the taste buds (such as ice-cream), “convenience” products (such as “ready-to-eat” and “ready-to-cook” products), products which are consumed in between meals (such as set curd and frozen food snacks) and daily nutrition products (such as fresh milk, banana, green peas, sweet corn and other vegetables). We also offer a variety of flavors and tastes for some of our products such as mango and apple flavors for our fruit-based beverages, chocolate and kesar flavors for our milk-based beverages, and vanilla and chocolate flavors for our ice creams. We also offer different variants of white milk such as toned, double-toned and standardized. Our frozen food consists of variety of vegetarian and non-vegetarian products with different flavor and taste profiles.
Price Point: Our products are available at various attractive price points starting from ₹ 5 to ₹ 1000, making them accessible for consumers with all kinds of budgets. A key driver of our consumer strategy is catering to different target consumers across various price points and enabling them to upgrade to higher value products.
Taste Advantage: Our products undergo extensive research at the development stage. We undertake thorough studies to ensure that our products are safe, meet the requisite quality parameters and the expected taste preferences of our consumers. We believe our research-oriented approach and constant innovation have ensured that our products have a high product acceptance, thereby, ensuring repeat purchases by our customers. In order to provide our consumers with the best possible products, we source our ingredients and raw materials from approved suppliers with stringent quality norms. We have instituted stringent quality standards and procedures to ensure food safety for our products. We have also introduced standardized manufacturing processes which ensure consistency in the taste profile of our products.
Anytime Anywhere: Our products are available through various points of sale such as general trade (which includes traditional retail points, such as kiranas), along with modern trade channels which includes e-commerce companies such as Innovative Retail Concepts Private Limited (Big Basket), supermarkets such as Big Baazar, Foodhall and Spencer Retail Limited, hypermarkets such as Ratnadeep Retail Private Limited, and convenience stores such as More Retail Private Limited. Further, our product categories are tailored to suit all occasions and we have a portfolio of products suitable across mealtimes, including breakfast, lunch and dinner meals, and for snacking in between meals. While we have an omnichannel distribution presence, our primary focus of distribution is the general trade category. According to the Technopak Report, traditional channels dominate the retail market across all consumption categories in East and North East India with 92.5% sales happening through traditional channels and 7.5% sales through modern channels. According to the Technopak Report, our distributors cater to 1,60,000 – 1,70,000 retail touch points across categories of packaged food and fresh bananas. (Source:Technopak Report) We believe our widespread and integrated sales and distribution platform enables us to reach a wide range of consumers and ensure effective market penetration.