Our Manufacturing and Processing Infrastructure

Our business is supported by our manufacturing and processing infrastructure comprising of our flagship facility at Barasat, West Bengal and our food processing units located at Durgapur, Midnapore, Siliguri, Malda and Patna. We are also in the process of establishing a food processing unit at Ranchi. More than 95% of our sales are attributable to products manufactured at our own manufacturing and processing units, apart from our frozen food portfolio and some of the SKUs in the ice-cream segment, which are outsourced.

Our flagship facility and units are strategically located in close proximity to our end consumers. This is further supplemented by a strong sourcing network for our raw materials, thereby, minimizing our logistics cost and enabling us to supply fresh stocks with minimum delay to our consumers. Our flagship facility and processing units are equipped with advanced equipment and modern technology, which helps in maintaining consistent quality, increasing productivity and improving cost-efficiency.

Our state-of-the-art manufacturing infrastructure, superior sourcing and stringent quality and food safety procedures


Our manufacturing and processing infrastructure comprises of our flagship facility at Barasat, West Bengal which is spread over 92 acres and comprises of multiple processing units.

The UHT milk processing unit, which we have at our Barasat facility, is the only UHT milk processing and packaging unit in East and North East India.

Our other food processing units are located at Durgapur, Midnapore, Siliguri, Malda and Patna, which are primarily involved in processing and manufacturing of products under the dairy & fresh segment.

We are continuously looking to adopt newer technology to improve and increase the productivity at our facility. For example, we are one of the first companies in India to purchase, install and use Tetra Pak’s latest packaging machine E3/ Speed Hyper, along with its ancillary equipment, including the Straw Applicator 40, the Helix Accumulator 40 and the Conveyors at our Barasat facility.

Our manufacturing infrastructure is complemented by our stringent quality and food safety standards and processes. Our determination towards this is demonstrated by well-defined and documented procedures which begins at sourcing of our ingredients and raw materials and extends to good marketing practices and hygiene standards, resulting in our products being safe and of a high quality.

We also have well defined quality control procedures for our raw materials. We believe that our policy on quality and food safety is one of the main drivers of our business.

Sourcing

We believe that our sourcing strength is a result of strong relationship with our vendors and farmers, who have now been associated with us for over two decades.



Procurement and Raw Materials

In the production of our products, we use raw materials and ingredients that get reviewed and pre-approved by our quality assurance team, and are compliant with food safety norms. Our raw material requirements include ingredients required for production of products, as well as processing aid materials and packaging and labelling materials.

Milk

We procured raw milk from a procurement network of farmers, bulk milk chillers and third party milk vendors across five districts in West Bengal.

Our milk procurement centres are spread across five districts of West Bengal. Our chilling centres are strategically placed in close proximity to our raw milk procurement locations in order to maintain the freshness of the raw milk. Each chilling centre is equipped with a laboratory and other facilities like electronic milk analysers for checking the milk in terms of quantity, fat and SNF content. We also conduct tests including for colour and smell which enables us to segregate poor quality of raw milk at our BMCs, apart from adulteration tests and neutralizer tests. We encourage milk producers for clean milk production which helps us in procuring good quality milk. We have qualified and experienced chemists at all our chilling centres. Our quality assurance team does regular calibration and updating of the chilling centres. We have implemented stringent cleaning standards at our chilling centres and perform regular inspections on our milk tanks to ensure adequate hygiene levels.

Bananas

We source 80% of our requirement of raw bananas from the two main banana growing districts of West Bengal in Nadia and Murshidabad. We have an organized system for procurement wherein we were able to source raw bananas from farmers.

Others

In Fiscal 2021, we procured mango pulp/ concentrate from three contract manufacturers. We purchase apple concentrate from various producers in India and abroad.
Our sourcing strategy and strong relationships ensure consistent quality, competitive pricing and assured quantity in line with the growing demand of our products. We have a dedicated team of agronomists, which helps us in organizing field visits, and obtain quality guidance on fertilizer and irrigation practices, pest and disease control, and post-harvest management. In case of farmers, we directly engage with them, educate them in identifying best farming practises to increase their productivity and help in increasing their incomes.

Contract Manufacturing

We also have arrangements with various contract manufacturers for the manufacture of our frozen food products, and other contract manufacturers for our ice cream products. We ensure that the contract manufacturers engaged by us adhere to our strict quality standards prescribed for our products.

Quality Assurance

Food safety form a part of our policy and one of the main drivers of our business. We have well defined documented quality system which is monitored at various stages of procurement and processing. Our Barasat facility has received ISO 22000:2005 and ISO 22000:2018 certifications from SGS. Our flagship facility at Barasat and our food processing units, where required, have received certifications from FSSAI.

Stringent Quality Checks

We place significant importance on quality checks and controls. Our comprehensive quality standards cover the entire value chain, from the purification of water, quality of materials used to the production of the finished product, up to and including the point where the product ultimately reaches the consumer. Our manufacturing and processing infrastructure is all equipped with quality control laboratories for testing raw materials, packaging and finished products. Our flagship facility and food processing units are designed, constructed, maintained and inspected in accordance with applicable food safety standards, laws and regulations. Further, we ensure that the raw materials and ingredients used in our production processes are strictly in compliance with applicable laws and regulations. We also enforce strict hygiene standards for our personnel involved in production activities.